Categories and Support Tiers in AeroDesk

Organize support requests and classify priority levels seamlessly without declaring intermediate variables. This page shows how to manage ticket categories and support tiers directly through the AeroDesk configuration API.

Ticket Categories

Ticket categories let you group incoming requests by type. Each category has a key, a display name, a welcome message, and an associated channel ID.

Retrieve a Category

Fetch an existing category by its key.

TicketCategory bugCategory = getApi().getConfig().tickets.categories.get("bug");

Add a Category

Create a new category by putting a TicketCategory instance into the categories map.

getApi().getConfig().tickets.categories.put(
    "bug",
    new TicketCategory("Bug Reports", "Welcome message here", "123456789")
);

Edit a Category

Modify a field on an existing category in place.

getApi().getConfig().tickets.categories.get("bug").embedTitle = "New Embed Title";

Delete a Category

Remove a category by its key.

getApi().getConfig().tickets.categories.remove("bug");

Support Tiers

Support tiers define priority or service levels for tickets. Each tier has a name and a linked channel ID.

Retrieve a Tier

Access a tier by its index in the list.

BotConfig.TicketTier tier = getApi().getConfig().tickets.ticketTiers.get(0);

Add a Tier

Append a new TicketTier to the tiers list.

getApi().getConfig().tickets.ticketTiers.add(
    new BotConfig.TicketTier("VIP Support", "987654321")
);

Edit a Tier

Update a tier property directly.

getApi().getConfig().tickets.ticketTiers.get(0).name = "Basic Support";

Delete a Tier

Remove a tier that matches a condition using removeIf.

getApi().getConfig().tickets.ticketTiers.removeIf(
    tier -> tier.name.equals("VIP Support")
);

​Ticket Categories

​Retrieve a Category

​Add a Category

​Edit a Category

​Delete a Category

​Support Tiers

​Retrieve a Tier

​Add a Tier

​Edit a Tier

​Delete a Tier